Skip to content
Insights

The Rise of Intelligent Virtual Assistants

March 2025

Altman Solon is the largest global telecommunications, media, and technology consulting firm. Partner Josh Zaretsky discusses intelligent virtual assistants (IVAs).

Partner Josh Zaretsky explains the ways that intelligent virtual assistants (IVAs) are disrupting the customer engagement industry, long dominated by call centers. The impact of these virtual assistants has been felt throughout the ecosystem—from call-routing service vendors to call center outsourcers, to enterprises that are massively deploying this technology. Josh explains how each actor can adapt themselves to a changing industry.

Related topics

Technology,
Private equity

Speak with an industry expert

Ready to learn more?

Leave your contact information below to connect with our industry experts about investment opportunities in the evolving customer engagement landscape amid the rise of IVAs.
Josh Zaretsky

Josh Zaretsky

Partner

Insights

See all Insights
Three Strategic Pathways to Survival and Growth for MENA Digital Publishers

Insights | November 2025

Three Strategic Pathways to Survival and Growth for MENA Digital Publishers

Read more
Humanoid Home Robots: The Gap Between Interest and Adoption

Insights | November 2025

Humanoid Home Robots: The Gap Between Interest and Adoption

Read more
Africa’s Digital Infra Paradox: AI Shaping the Continent’s Investment Future

Insights | October 2025

Africa’s Digital Infra Paradox: AI Shaping the Continent’s Investment Future

Read more

Telecommunications, media, and technology strategy consulting firm

Bring clarity to your next move in TMT.