Skip to content
Insights

The Rise of Intelligent Virtual Assistants

March 2025

Altman Solon is the largest global telecommunications, media, and technology consulting firm. Partner Josh Zaretsky discusses intelligent virtual assistants (IVAs).

Partner Josh Zaretsky explains the ways that intelligent virtual assistants (IVAs) are disrupting the customer engagement industry, long dominated by call centers. The impact of these virtual assistants has been felt throughout the ecosystem—from call-routing service vendors to call center outsourcers, to enterprises that are massively deploying this technology. Josh explains how each actor can adapt themselves to a changing industry.

Related topics

Technology,
Private equity

Speak with an industry expert

Ready to learn more?

Leave your contact information below to connect with our industry experts about investment opportunities in the evolving customer engagement landscape amid the rise of IVAs.
Josh Zaretsky

Josh Zaretsky

Partner

Insights

See all Insights
Leveraging Roblox for Audience Acquisition and Engagement

Insights | June 2025

Leveraging Roblox for Audience Acquisition and Engagement

Read more
Build Fast, Break Faster: AI Coding Booms While DevOps Plays Catch-Up

Insights | May 2025

Build Fast, Break Faster: AI Coding Booms While DevOps Plays Catch-Up

Read more
How AI and Data Center Growth Impacts European Long-Haul Networks

Insights | April 2025

How AI and Data Center Growth Impacts European Long-Haul Networks

Read more

Telecommunications, media, and technology strategy consulting firm

Bring clarity to your next move in TMT.