We are the world’s largest strategy consulting firm exclusively focused on telecommunications, media, and technology. Our global team delivers data-driven strategies and insights that help clients shape the future of telecommunications, media, and technology.
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Customer Centricity in Telcos: Turning CX into a Source of Value
Altman Solon outlines how telcos can redefine customer centricity through four CX pillars and data-driven strategies that build loyalty, reduce churn, and create value.