What are some of the standard reports available in Arrow?


Arrow comes preloaded with a number of reports that provide plan outputs in a variety of formats and granularity levels. Here are the most commonly-used ones:

Users can export csv/xls files with:

  • Financial Model details (by service area),
  • Summary of Network and Equipment Capex (counts/mileage and cost by service area for each element),
  • Itemized list of Routed Locations, with corresponding lat-longs,
  • Complete list of Network Equipment elements, with corresponding lat-longs

Additionally, kml/kmz/shp files including Planned Fiber network and its Equipment are also available.

Can Arrow export “Near-Net” TAM report for my plan?


There is no standard report for exporting Near-Net locations but depending on your exact need, Arrow Customer Success team may be able to assist you.

Why do I sometimes see planned fiber routes outside of my planned service area boundaries?


Sometimes the shortest (or only) path to connect location that is near the edge of a service area runs outside of it. In those situations, Arrow runs the fiber network outside of the target area, to eventually reenter and connect the target.

The exact distance (buffer) of how far the network is allowed to exit the target service area is set in Planning Constraints Manager under “Edge buffer distance (m)” setting. The setting is in meters.

What is the difference between Penetration and Customer Penetration in Financial Output reports?


Customer Penetration is derived by dividing Customers by Premises, i.e. a view of penetration from the perspective of locations.

Penetration, on the other hand, is a revenue-based view. We divide Revenue by TAM (Total Addressable Market) to calculate it.

In most cases Penetration and Customer Penetration are pretty much identical, but Arrow keeps track of them separately for situations where, for example, there is a large difference in the pace with which HHs and Businesses ramp up to their fair shares. If there is a corresponding large gap in estimated revenues from each location type, we could see those two penetration measures diverge during the ramp up period.

In practice, when looking at PLANNED_NETWORK category, we want to be looking at Customer Penetration, but when you are in any other section of ROIC report you can use whichever definition of penetration you prefer.